FAQ

Frequently Asked Questions:

1. What if the size I purchased does not fit?

Whilst our sizing is true to size, we understand sometimes this can be an issue. We offer a return policy if the product is the wrong fit, please contact us within 14-days of receiving your product for us to organise a return.

2. The colour of my fabric is off? 

Our products have been dyed with Non-Toxic Natural Dyes that are then set in the hot Balinese sun! So because of this, and the fact the screenwork for the fabric is all done by hand by beautiful Balinese Women, colours may vary! Our pieces are unique!

3. What do I do with my packaging once I receive it?

Our biggest goal when starting this business was being as sustainable as possible. That's why we have put lots of research into absolutely every part of production! So once you receive your order, take the garment out, put it on, and the rest goes in your home compost bin! 

- Our Eco-Mailers are made from cornstarch and co-polymer so are 100% biodegradable and compostable.

- Our Garment Bags are made from d2w bio-plastic, which essentially once these bags are put out into the elements (such as a compost bin) they will break down with oxygen.

- Our swing tags are attached to your garment by jute, and are also made from recycled paper, so can be thrown in your compost bin also! Make sure you check out the care instructions on the back before tossing. Or re-use by getting an old cardboard box, punching a hole through, threading the jute through, tie a knot on each end, and it is a fine motor skill activity for your little ones to play with. Using same cardboard box, make a slit the size of the swing tag, and your little one can develop their fine motor skills by pushing it through (like a letter into a mailbox).

- All labels and stickers are printed on compostable and biodegradable sticky paper via Thermal Printer which does not use toner or ink! They can stay on the garment bag/eco-mailer and go straight in the compost too!

4. Where are these pieces made?

Our Towel-Wear range was designed on Yuin Country (Jervis Bay NSW) and was hand-made in Bali, Indonesia. Our manufacturer is a small 100% Female owned business that focus on ethical practices, high quality hand-made garments, pay above minimum wage, provide healthcare and pensions and pay overtime. It is extremely important to us at By The Dunes to ensure ethical practices are followed both by the way our garments are made and how the hands making them are treated. Our pieces are made in small batches so that there is no waste, think of them as limited edition.

5. How do I wash my Towel-Wear?

As our fabrics are delicate, we recommend washing in eco-friendly washing powder, a cold delicate wash or hand wash and then line dry in the shade. Please do not tumble dry. Cold iron if needed. Please look after me, so I can be handed down & loved all over again.

6. Do you offer refunds?